Privacy Policy

1. Introduction

Badger Booking ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone answering and appointment booking service.

2. Information We Collect

2.1 Personal Information

• Full name and email address
• Business name and phone number
• Billing and payment information
• Country of operation

2.2 Call and Appointment Data

• Call recordings and transcripts
• Caller phone numbers and names
• Appointment details (date, time, service type)
• Client information entered during booking

2.3 Usage Information

• Log data and analytics
• Device and browser information
• IP address and location data

3. How We Use Your Information

We use your information to:

• Provide and maintain our AI phone answering service
• Process payments and manage subscriptions
• Train and improve our AI models
• Send important service updates and notifications
• Provide customer support
• Analyze usage patterns and improve our service
• Comply with legal obligations

4. Data Sharing and Third Parties

We share your information with the following third-party service providers:

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Your Rights Under GDPR

If you are in the European Economic Area, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@badgerbooking.com

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account termination, we retain data for 7 years to comply with legal, tax, and accounting obligations. Call recordings and transcripts are retained for 2 years unless you request earlier deletion.

7. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit
• Encryption at rest for stored data
• Regular security audits and monitoring
• Access controls and authentication
• Secure cloud infrastructure (Supabase, AWS)

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We use analytics cookies to understand how our service is used and improve performance. You can control cookie preferences through your browser settings.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States. We ensure appropriate safeguards are in place through Standard Contractual Clauses and our service providers' compliance certifications.

10. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our service.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: